Job Description

The Support Technician is responsible for the 1st line support to customers. This includes general user support and platform-specific responsibilities and duties to ensure systems are operational and always maintained. Duties and tasks are done mostly remotely from the office however onsite callouts etc are to be expected.

DUTIES AND RESPONSIBILITIES

Customer support on the service desk

General user support

M365 management

VOIP Telephony

Onsite Support

Assisting with achieving a satisfactory resolution to any issues or problems a customer may be experiencing.

Proactive Monitoring of services (Connectivity)

Essential:

Microsoft Windows 10, 11 Operating Systems

M365 Management (Mail, SharePoint, OneDrive)

Networking (Switch, VLAN, Mikrotek)

Knowledge of monitoring systems (PRTG, ZABBIX a bons)

Microsoft Applications (Outlook, SharePoint, Teams, One Drive)

RMM Tools (Kaseya, Solarwinds)

Telephony support (VOIP)

Qualifications / Experience / Skills Required:

Minimum 1-2 years hands-on experience in an IT Support role.

Vendor-specific certification such as Microsoft, A+, N+?

SKILLS / KNOWLEDGE AND COMPETENCIES

Client liaison and customer service principles

Time management

Teamwork

Ability to multitask.

Excellent organizational and interpersonal skills

Must have good telephone manners and communication skills.

Attention to detail, accuracy, and analysis.

Willingness to learn and follow through on operations.

Troubleshooting ability & quick learner for recurring problems

Flexible with working hours availability to work after-hours.

ATTRIBUTES & BEHAVIOUR

Strategic thinking

Internal & external brand orientation

Problem analysis and problem solving

Ability to work under pressure.

Flexible and adaptive

Observant & conceptually adapt.

Accountability

Cross-functional integration and collaboration

Job Types: Full-time, Permanent

Application Question(s):

What is your current salary? What is your expected salary? Are you permanently employed/contract basis or unemployed? What is your notice period? Where do you live? Explain in detail your understanding of mikrotek and also indicate how many years experience you have with mikroteks?
Work Location: In person