It Support Engineer (tier 1)
Cape Town, Western Cape, South Africa
Job Description
About our client:
Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.
What you will be doing:
- Administer / support MS Active Directory and/or Entra ID, including creating, amending, and deleting user accounts.
- Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.
- Troubleshoot networking and security issues.
- Monitor, investigate, and remediate security threats.
- Support anti-virus and security solutions.
- Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)
- Resolve service requests in adherence to SLAs.
- Provide escalated support to IT Administrators.
- Support voice applications, video conferencing, and biometric access control equipment.
- Attend meetings and maintain accurate documentation.
- MCP/A+/N+/M365 Certified Administrator or equivalent
- Experience in desktop support/Tier 1 IT Support Engineer
- Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.
- J107043
Skills Required
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Job Detail
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Job IdJD1574543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned