Support Manager Energy Storage Solutions
Western Cape, South Africa
Job Description
Job Summary
:
- Lead and mentor national support teams (field techs, call center)
- Integrate AI and analytics to improve diagnostics and reduce failures
- Manage ticketing and repair workflows
- Monitor systems in real-time using EMS/SCADA platforms
- Improve repair turnaround times and spare parts logistics
- Drive root cause analysis and feedback loops with development teams
- Lead regular service review meetings with key clients and partners
- Develop technical training (CPD-accredited where needed)
- Maintain SOPs and a certified knowledge base
- Support field teams with mobile app tools and accurate service logging
- Oversee firmware updates and BMS/inverter tuning
- Track key metrics
- Deliver regular performance reports and preventative maintenance insights
- Ensure adherence to national standards
- Enforce safety in all field and remote support operations
- Bachelor's degree in engineering or a related technical field
- Project Management certification advantageous
- Minimum 5 years' experience in a managerial capacity in technical support
- Experience in national or multi-site operations
Contact CHANE DIPPENAAR on 021 418 1750, quoting the Ref: CTE027001.
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Job Detail
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Job IdJD1470741
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R600000 - 700000 per year
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned