Job Description

Job Opportunity: Staff Scheduling & Duty Manager

Location:

Fully Remote

Job Type:

Full-time (9-hour work day 5 days a week)

:

Operational Planning & Logistics

Staffing & Scheduling: Develop, manage, and optimise staff schedules (York, Edinburgh, London and Office Team), proactively adapting schedules to meet dynamic operational needs. Tour Capacity Planning: Strategically plan and allocate annual tour slots, forecasting demand for peak periods (bank holidays and seasonal events) to maximise resource and revenue opportunities. Private Hire Coordination: Oversee Private Hire staff allocations, including shift confirmations, updates to the operating systems, payroll notation, and communication. Performance Monitoring: Track, review, and report on key operational metrics including tour volume, closures, and staff attendance to inform business decisions. Resource Management: Manage contractor expenses and coordinate the procurement and distribution of staff uniforms. Company Purchases: Coordinate the purchase order process, including researching optimal value, submission, and diligent tracking of all orders

Administrative & Systems Management

Documentation & Process Integrity: Maintain and update critical operational documents (schedules, planners, fault logs, incident reports, and procedural manuals, etc.) on shared drives to ensure accuracy and accessibility. Booking & Customer Service Operations: Process bookings from multiple sales channels and manage dedicated mailboxes to ensure timely issue resolution and customer satisfaction. Manage inbound calls from across multiple brands: Handling inquiries, bookings and providing customer support. Systems Access Control: Administer staff access credentials, including onboarding and offboarding for all operating systems. Cancellation & Refund Management: Handle the tour cancellation process and coordinated customer refunds in accordance with company policy. Expense Processing: Process and file driver fuel receipts, managed fuel card orders, and maintain updated details. Technical Support: Provided first-line troubleshooting and solution support for on-site actors and escalate issues as required. ?Vehicle Maintenance Oversight: Report and track bus faults via the operational log and monitor completion of daily vehicle checks, submitting on behalf of drivers when necessary. ?Fleet Maintenance Coordination: Schedule and document all bus wash services, ensuring accurate billing through precise shift logging. Staff Incentive: Facilitate staff recognition by processing monthly bonus payments linked to 5-star reviews and sales performance. Staff Liaison: Coordinate with actors and yard cleaners regarding schedules and assisted in ordering technical and cleaning supplies. Route Planning: Monitor potential road closures across all operating cities to proactively adjust routes and minimize service disruption. Daily Operations Communication: Distribute daily duty texts to staff confirming next-day duty and key updates. Clock in/out: Oversee daily attendance, manage clock-in/out procedures, and promptly arrange coverage for sick calls or late arrivals

HR Coordination

Talent Acquisition Support: Assist in recruitment, managing candidate data and onboarding for new actors, drivers, yard cleaners, and street team members, including sending manuals, welcome emails, contracts and facilitate new hire communications.
If you possess the required skills, experience, and enthusiasm for this role, we would love to hear from you. Please submit your application to admin@lionhire.co, including your CV. Note: Only shortlisted candidates will be contacted for further steps.

Join us in delivering unforgettable experiences to passengers while preserving the legacy of these iconic buses. Become a part of our team and contribute to the success of the UK's most exciting vintage bus tour company.

Job Type: Full-time

Pay: R25000,00 per month

Work Location: Remote