Job Description

Requisition Details & Talent Acquisition Contact
Requisition nr: 143091
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 23 January 2026
Cluster
Personal and Private Banking
Career Stream
Relationship Management
Leadership Pipeline
Manage Self: Professional (MSP)
Position
Snr Mngr: Skillset & Mindset
Why join our team!
This is a career-defining opportunity to lead transformation at scale. As Senior Manager for Skillset & Mindset, you'll combine strategic thinking, creativity, and data-driven insight to design programs that reshape how thousands of frontline professionals engage with clients. Your work will directly influence measurable outcomes--boosting value-per-sale, improving client experience, and accelerating time-to-competence--while reducing inefficiencies and driving innovation. You'll operate in a fast-paced, agile environment with the freedom to experiment, collaborate across multiple channels, and present solutions to senior leadership. Beyond delivering results, you'll leave a lasting impact on a national footprint of 6,000+ employees, positioning them for future-ready success. If you thrive on solving complex challenges, inspiring change, and leading initiatives that matter, this role offers the platform to make your mark.
Job Context and Purpose
Context
The Sales Enablement & Special Projects team is a strategic function within Personal & Private Banking (PPB), tasked with driving commercial excellence through integrated tools, innovation pilots, and cross-functional execution. Our mandate is to unlock sales productivity, accelerate time-to-market, and deliver scalable growth across multiple channels: Branch Network (CBC), NCC, Digital, MFC, Home Loans, and Third-Party partners.
This role leads the Skillset & Mindset lever within the Sales Enablement framework, focusing on behavioural transformation and capability uplift. It works alongside other strategic levers such as Tool Innovation & Sales Technologies, Change Management & Execution, and Cross-Functional Collaboration, ensuring alignment with both transformational goals (building a future-ready, high-performing advisory and service organization) and transactional goals (equipping teams with tools, skills, and behaviours to meet and exceed expectations).
Purpose
The role is responsible for designing and implementing strategic programs that transition frontline and management teams from volume-based selling to value-driven selling, fostering client-centricity and sustainable growth. By leveraging behavioural economics, learning design, and change management principles, the role delivers measurable impact across 6,000+ employees nationwide, embedding a culture of agility, innovation, and performance excellence. This position aims to position frontline teams as high-performing, future-ready advisors who deliver exceptional client experiences, while equipping them with the tools, skills, and behaviours needed to consistently meet and exceed expectations across all channels.
Job Responsibilities
Behavioural Strategy & Program Design

• Develop end-to-end behavioural change programs that embed value-based selling and client-centric conversations.
• Apply behavioural economics principles and nudging techniques to influence adoption and sustain mindset shifts.
• Create engaging learning experiences using gamification, storytelling, and digital learning platforms.

Change Management & Execution

• Define and implement change strategies for product, pricing, and process updates.
• Develop communication plans, readiness assessments, and stakeholder engagement frameworks.
• Ensure smooth execution across branch and NCC networks, minimizing disruption and maximizing adoption.

Learning & Development Leadership

• Lead a team of 5 L&D Consultants and ~20 Facilitators to deliver programs at scale.
• Design curricula, coaching frameworks, and facilitation guides aligned to strategic objectives.
• Monitor delivery quality and ensure measurable outcomes through robust evaluation mechanisms.

Analytics & Insight

• Conduct staff surveys and focus groups to assess readiness and engagement.
• Analyse feedback and translate insights into actionable strategies.
• Build dashboards to track adoption, proficiency, and business impact metrics (e.g., value-per-sale uplift, cross-sell ratios).

Cross-Functional Collaboration

• Partner with Tool Innovation & Sales Technologies to integrate digital solutions that reduce manual effort and improve efficiency.
• Collaborate on innovation pilots, ensuring successful initiatives are scaled across channels.

Stakeholder Engagement & Governance

• Present strategies and progress updates to Exco and senior leadership.
• Align initiatives with segment priorities, compliance standards, and risk frameworks.

People Leadership

• Coach and develop direct reports, fostering an agile, high-performance culture.
• Manage resource allocation, performance, and capacity planning for nationwide rollouts.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour's Degree

Qualification Details

• Minimum: Bachelor's degree in HR, Organizational Development, Psychology, Behavioural Economics, or Business Management.
• Preferred: Honours/Postgraduate qualification in Behavioural Sciences or Learning & Development.

Minimum Experience Level

• 8+ years in L&D, Change Management, or Organizational Development.
• Proven track record in strategic program design and execution.
• Strong analytical capability for survey design and impact measurement.
• Leadership experience managing multi-level teams and large-scale rollouts.
• Banking or financial services exposure advantageous.
• Certifications: PROSCI/CCMP (Change Management), ETD/ETDP (Learning & Development) advantageous.

Technical / Professional Knowledge

• Strategy planning and execution
• Product Knowledge
• Relevant system knowledge
• Change management
• Learning and development methodologies
• Agile Concepts
• Principles of financial management
• Governance, Risk and Controls
• Research and analytics
• Process management Principles
• Analytical and systems thinking ability to enable the application of client insights, market/competi

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566

Skills Required