Job Description

At

One Janitorial

, our mission is driven by core values:

Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility.

We are seeking a

highly organized, proactive Service Representative

to provide exceptional support to our clients and contractors. This role requires strong communication, problem-solving, and service management skills to maintain positive relationships and ensure timely resolution of service issues.

How to Apply (Mandatory Steps)

To be considered, you

must complete all steps below

:

Read this job description fully

Complete the application form (copy and paste the link to your browser):

https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

Submit a short video introduction

(applications without a video will not be considered)*

Video Guidelines

Be yourself and show your energy Answer naturally (avoid reading from a script) Use the same

camera, headset, and workspace

you plan to use if hired

Key Responsibilities

Provide responsive support to clients and partners via phone, email, and ticketing systems Manage inbound and outbound calls with professionalism and empathy Handle support tickets and ensure timely resolution of client/partner concerns Conduct follow-ups and client satisfaction check-ins Process and document daily inspection reports and send them to clients Support partner management with monthly coaching calls and ongoing communication Assist with administrative tasks and ensure accurate reporting Participate in the

"On-Call" after-hours support rotation

as scheduled

What We're Looking For

2+ years

of proven customer service or client support experience Background in

client retention or B2B services

is a strong advantage

Exceptional English communication skills

(written & verbal - 9/10 or higher) High attention to detail in documentation and note-taking Strong time management and ability to meet deadlines consistently Confident in negotiation and conflict resolution Willingness to work scheduled

after-hours support

Reliable home office setup

: fast internet, USB headset, webcam, and quiet workspace Proficiency with

Google Workspace

(Sheets, Drive, Gmail) Experience with

HubSpot and RingCentral

(preferred) A positive attitude, proactive mindset, and strong sense of accountability

Compensation & Schedule

Base Pay:

$1,170 CAD per month

Schedule:

Monday - Friday, 8:00 AM - 4:30 PM (Mountain Time)

Why Join One Janitorial?

We value

teamwork, growth, and accountability.

If you're ready to thrive in a high-performance, remote team while making an impact through service excellence--this is the role for you.

Apply today

and take the first step toward a rewarding career with One Janitorial!

-- The One Janitorial Team

Job Type: Full-time

Pay: From R14800,00 per month

Experience:

Inbound Customer Service: 1 year (Required)
Language:

English (Required)
Work Location: Remote