Job Description

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage and take ownership of the Managed Services Provider for Standard Bank, ensuring Specific End User Services (SEUS) quality is maintained, continuously improved and that the SEUS support the achievement of individual employee and Business unit goals, focusing on the overall Employee Experience. Lead Standard Bank permanent resources to provide certain SEUS. Provide thought leadership and strategic insight to employees and Business Units in the context of owned specific End User Services.
Qualifications

• First Degree in Information Technology
• ITIL V4 Foundation Certification
• 5-7 Years in a stakeholder manager position within the IT space, experience in managing technical service providers and ensuring alignment of the overall business outcomes from the respective service providers ensuring alignment to Group strategy.
• 8-10 Years general Information Technology support, first-hand experience in what is required from an IT perspective within the Bank and a strong understanding of technical agreements and service needs.

Additional Information
Behavioural Competencies:

• Establishing Rapport
• Empowering Individuals
• Embracing Change
• Articulating Information
• Convincing People

Technical Competencies:

• Stakeholder Management (IT)
• Service Level Management
• Service Management Processes
• Quality Assurance
• Written Communication

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