Job Description

Job Overview

Business Segment:

Group Functions

Location:

ZA, undefined, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80443889A-0001

Date Posted:

7/29/2025







To manage and take ownership of the Managed Services Provider for Standard Bank, ensuring Specific End User Services (SEUS) quality is maintained, continuously improved and that the SEUS support the achievement of individual employee and Business unit goals, focusing on the overall Employee Experience. Lead Standard Bank permanent resources to provide certain SEUS. Provide thought leadership and strategic insight to employees and Business Units in the context of owned specific End User Services.



Qualifications

First Degree in Information Technology

ITIL V4 Foundation Certification

5-7 Years in a stakeholder manager position within the IT space, experience in managing technical service providers and ensuring alignment of the overall business outcomes from the respective service providers ensuring alignment to Group strategy.

8-10 Years general Information Technology support, first-hand experience in what is required from an IT perspective within the Bank and a strong understanding of technical agreements and service needs.

Additional Information

Behavioural Competencies:

Establishing Rapport

Empowering Individuals

Embracing Change

Articulating Information

Convincing People

Technical Competencies:

Stakeholder Management (IT)

Service Level Management

Service Management Processes

Quality Assurance

Written Communication



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Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za