Service Desk Engineer
Sandton, GP, ZA, South Africa
Job Description
Are you passionate about IT support, troubleshooting, and delivering exceptional customer service?
We are looking for a skilled Service Desk Engineer to join our Managed Services team. If you enjoy solving problems, working with a variety of technologies, and ensuring clients receive timely and professional support, this role is for you.
What You Will Do
In this role, you will support our clients remotely and act as the first point of contact for technical queries. Your responsibilities will include:
Providing first-line technical support and resolving client issues timeously Troubleshooting hardware, software, networking, and Microsoft O365 queries Updating and managing support tickets accurately and consistently in our ticketing system Conducting daily server and system checks within required timeframes Communicating professionally with clients via phone, email, and system notes Identifying root causes and ensuring corrective measures are documented Participating in standby rotation when required
What You Need to Succeed
Minimum Qualifications
A+ and N+ certifications
(Essential)
MCSE / MCSA and NSE4(Desirable)
Experience
At least 2 years' experience in an IT-related support role Prior experience in a service desk or call-center IT support environment is advantageous
Technical Knowledge
Practical understanding of Windows Servers, O365, troubleshooting methodologies, and networking fundamentals
Essential Skills
Strong problem-solving ability and technical troubleshooting Excellent written and verbal communication skills Effective time management and ticket administration Professional phone etiquette and customer-focused mindset Willingness to learn and continuously develop technical capabilities
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1614814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSandton, GP, ZA, South Africa
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EducationNot mentioned