It Service Desk Analyst
Centurion, GP, ZA, South Africa
Job Description
Job description:
We are looking for a skilled Service Desk Agent to deliver professional call logging and remote support services to Vexall customers, ensuring the highest levels of customer satisfaction and service excellence.
Responsibilities:
Incident and Request Management - Accurately log, categorize, and prioritize service requests and incidents while ensuring timely resolution in line with SLAs.
Remote Support and Troubleshooting - Provide effective remote assistance to diagnose and resolve technical issues, minimizing downtime for end users.
Customer Communication and Satisfaction - Maintain clear, professional communication with users, keeping them informed of progress and ensuring a positive service experience.
Escalation and Collaboration - Identify and escalate complex issues to appropriate support teams while collaborating effectively to drive resolution.
Documentation and Knowledge Sharing - Maintain detailed records of incidents, solutions, and standard operating procedures to improve service efficiency and knowledge management.
Qualifications:
4+ years of experience in a Service Desk or Help Desk remote support role- Retail/Pharmacy Industry background
Grade 12 certificate (or equivalent qualification).
A+ and N+ certification (compulsory).
MCP or MCSE certification (preferred).
Networking experience, including troubleshooting and configuration.
Strong understanding of PC hardware setup and configuration
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1602961
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, GP, ZA, South Africa
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EducationNot mentioned