Job Description

About our client:
Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.
What you will be doing:

• Provide first and second-line technical support with a focus on timely resolution and excellent customer service.
• Manage increasing ticket volumes and maintain the integrity of the incident and change request system.
• Actively participate in the migration to a new IT infrastructure (preparation, testing, and support).
• Assist in the internal transition of IT support and infrastructure management from the Managed Service Provider.
• Develop and maintain knowledge of core IT systems to diagnose and resolve issues effectively.
• Identify and implement process improvements within Service Desk operations.
• Communicate technical information clearly to users at all levels.

What our client is looking for:

• 2 - 4 years in IT support or Service Desk, with knowledge of databases and general IT systems architecture.
• Emphasis on culture fit, personality, desire to learn, teamwork, collaboration, and a good sense of humour.
• Essential for clear, concise, and professional interaction across all organizational levels.
• Excellent analytical and abstract reasoning skills, ability to quickly implement practical solutions, self-starter, hands-on approach, and effective prioritisation in an ever-changing environment.
• Organized, structured, strong eye for detail, and eagerness for continuous improvement in processes and service delivery.

Job ID:

• J107075

For a more comprehensive list of opportunities that we have on offer, do visit our website -

Skills Required