Service Desk Agent
Job Description
Job Summary We are searching for a Service Desk Agent to join our company on a permanent contract in Lynwood, Pretoria. Our ideal candidate must have working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods.xc3x82 Works with a moderate degree of supervision. Duties/Responsibilities: Log and record all customer cases on Manage Engine Maintain each ticket with valid updated and feedback. Perform Administrative activities. Monitor system. Record and report any potential issues to relevant key stake holders. Monthly and or Weekly Customer Reports Preferred Qualifications: National Senior Certificate Technical IT Qualification Experience required: 2 Years IT Service Desk Experience or Relevant Microsoft office skill Soft Sills ITIL Awareness Able to communicate with Seniors and Peers Work environment:xc3x82 xc3x82 Office Building, Open Floorxc3x82 Physical demands: The physical demands of the job, including bending, sitting, lifting and driving xc3xa2xe2x82xacxe2x80x9c Normal office requirements
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Job Detail
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Job IdJD1251702
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned