Service Desk Agent Jhb

Johannesburg, Gauteng, South Africa

Our client in the telecommunications industry is urgently looking for Service Desk Agents to join their team in Johannesburg.

Responsibilities:

Efficient and effective logging and allocating of incoming calls and assisting Engineers/involved parties in ensuring all calls are attended to and closed.
Ensure all calls are logged within ITSM tool per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date.
Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
Follow appropriate escalation procedures as and when required.
Ensure adherence to respective client-specific Operational Manuals.

Requirements:

Salary:

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