Job Description

Post: Service Desk Agents X2
Ref: R262, R263
One per, One Contract

Minimum Requirements:

• Grade 12 or equivalent (NQF level 4)
• Diploma in office administration (ideal)
• Experience in Help/Service Desk and customer services/project management.

Summary of Duties(but not limited to):

• Receives and attend to all requests from various stakeholders.
• Responsible for the help/Service desk function xe2x80x93 taking calls, logging of all calls on the relevant help/service desk system for complaints to be tracked, attended to, and resolved.
• Maintain quality control of calls logged and timeous closing of calls within SLA.
• Generate work management and issue job cards; provides updated and feedback on work progress and ensure that work is executed to the satisfaction of clients.
• Ensuring that complaints are accurately and timeously logged, updated, and closed upon solving.
• Providing feedback to complainants regarding the resolution of complaints and implement, utilize, and update electronic system to plan and execute work procedures (Planned or Scheduled maintenance programs).
• Managing and following up on the work orders.
• Providing an efficient and professional reception management.
• Coordination of courier service.
• Regularly interacts with counterparts in other teams to ensure smooth handover of work between teams xe2x80x93 work do drive enhanced processes around this.
• Assists and advises relevant internal stakeholders, and teams to the best use DUT resources and approaches.

• Prepares and submits reports/statistics of work undertaken reports to various structures as required, in accordance with the reporting schedule.
• Submit reports and feedback on clients.
• Prepare work statistics and surveys.

Salary: Market related Contact Person: Miss ZJ Ngcobo Status of Position: 1 Permanent / 1 contract

To Apply:

You may apply by sending a completed official application for employment form which can be found on DUT website. Please send form together with detailed CV, copies of ID, qualifications and a covering letter with the exact name and reference number of the post you are applying for.

Kindly note:

Communication will be entered into with short-listed candidates only. Only applications made on our application for employment form would be considered.

Closing date: 6 November 2023 @ 16:00pm

xe2x80x9cWhile DUT strives for equal opportunities, preference will be given to suitable candidates in terms of the Universityxe2x80x99s equity policyxe2x80x9d The University reserves the right NOT to make an appointment.