Job Description

KEY RESPONSIBILITIES



EXECUTIVE LEADERSHIP & STRATEGIC DIRECTION



Implement strategic initiative



Implement enterprise-wide risk management.



Build, develop, and lead a skilled and compliant HR team.



Drive alignment of business strategy with company objectives.



Oversee operations and enforce adherence to governance,compliance, and ethics.



Build strong relationships with key partners, stakeholders, andshareholders.



BUSINESS DEVELOPMENT & GROWTH



Drive operational leadership and revenue growth initiatives through client retention and customer service initiatives.



Build business networks and manage existing relationships.



Provide short-term and life insurance advice in line with FAIS andTCF.



Partnership management with key insurance partners



RISK MANAGEMENT



Provide risk management advisory services to clients.



Ensure compliance with insurer and regulatory requirements.



Advise on risk minimisation and loss prevention.



CLIENT SERVICE & RETENTION



Develop and enforce world-class client service aligned with FSCA standards.



Oversee policy administration, client communication, and retention strategies



CREDIT CONTROL & COLLECTIONS



Manage premium collections, and commission tracking.



CLAIMS MANAGEMENT



Oversee claims handling and ensure timely, client-focused resolutions.



Support clients throughout the claims process and liaise with insurers.



NON-TECHNICAL SKILLS



Problem-solving.



Excellent leadership and people management skills.



Strong communication and stakeholder engagement abilities.



Data-driven decision-making and analytical skills.



Ability to manage multiple priorities in a fast-paced environment.



Risk Management



VALUES



THE CANDIDATE WILL BE EXPECTED TO OPERATE IN LINE WITH OUR COMPANY VALUES:

PASSION:

We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action



and strive for excellence!

CARE :

We care deeply for ourselves, the people we work with, ourcustomers, the communities we live in, the country we call home andthe planet which hosts us!

INTEGRITY :

We always do the right thing, even when nobody iswatching!

GROWTH:

We always strive to make a positive contribution on ourjourney to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.

DIVERSITY:

We respect and cherish each other and listen to allopinions! We are all unique, which makes the "us" stronger! Throughcollaboration, we ensure that the whole is greater than the sum of its parts



REQUIREMENTS



QUALIFICATIONS



Matric /Grade 12



BCom in Business Management.



MBA (Advantageous)



EXPERIENCE



7-10 years of experience in operations management, with at least 3 years in a senior leadership role within the financial services industry.



Experience in managing large teams and complex operational environments.



SKILLS AND KNOWLEDGE



Strong understanding of business processes, performance metrics, and compliance requirements.



Strong leadership and management track record



Analytical, and problem-solving skills.



Ability to operate in a fluid and complex environment



A customer-first mindset with a focus on quality and compliance.



Between 7 - 10 Years