Job Description

South Africa's leading Car Rental Group

Location: Isando , Johannesburg

Salary: R46 500 - R74 000 pm depending on experience

Benefits: Retirement Fund, Company Car, Medical Aid, Cell phone Allowance

EE candidates preffered

Core purpose of the role: To manage the end-to-end process associated with the maintenance and service plans contracted with all customers.

Academic qualifications

• BSc Mechanical Engineering, PR.ENG or B.Tech Mechanical engineering (Essential)
• Valid Drivers' License (essential)
• Engineering Honors /Masters (Advantage)
• Budgeting and forecasting (Advantage)
• Financial Exposure & Business Acumen (Advantage)
• Fund management Experience (Advantage)

Work experience

• Automotive industry experience (Essential)
• 5-7 years experience working with motor vehicles (Essential)
• 3-5 years' Management experience (Essential)
• Broad understanding experience with business communication (Essential)
• Broad understanding experience working with internal and external stakeholders (Essential)
• Fleet Management Experience (Essential)

• Broad understanding experience working with Finance, Risk, Maintenance authorizations and Sales (Advantage)

Knowledge

• Broad understanding knowledge of Make Range and Models
• Broad understanding knowledge of maintenance of motor vehicles
• Broad understanding Fleet Management Knowledge

• Broad understanding Knowledge of Risk, Finance, Maintenance and Sales departments (Advantage)

Skills

• Mechanical and technical skills
• Strong Leadership
• Professional Scepticism
• Ability to build team cohesion
• Well-developed communication skills
• Well-developed internal resilience (EQ)
• Developed written reasoning and comprehension skills
• Critical analysis and strong numerical skills
• Strong change management experience

Personal Attributes

• Honesty, Integrity, Assertive
• Remain resilient with stress and pressure
• Orientation towards growing and nurturing relationships
• Focus on analyzing and solving problems
• Commitment to behaving correctly and ethically
• Perseverance
• Focus on getting things done
• Preference for translating strategy into action
• Customer centricity and focus
• Readiness to make and own decisions

Important:

• Preference for working with teams
• Focus on initiating action
• Concern for communicating clearly
• Preference for managing others
• Strong drive for growing the business

Competencies

• Interpreting Data
• Establishing Rapport
• Interacting with People
• Convincing People
• Making Decisions
• Showing Composure
• Meeting Timescales

Important:

• Team building
• Managing Tasks
• Taking Action
• Directing People
• Articulating Information
• Examining Information
• Documenting Facts
• Adopting Practical Approaches

Key deliverables and outputs

• Strategic/Financial

• Maintenance Fund management. Quarterly actuarial valuations and results analysis
• Financial Reporting and Modelling
• Identify, measure and monitor actual and potential operational risks relating to vehicle maintenance in order to advise the relevant parties regarding the health of the fund balance.
• Manage and oversee the day-to-day operational requirements for the Managed Upfront Payments (MAU) department in order to increase market share and identify opportunities for growth.
• Prepare an annual budget and ensure that expenses are in line
• Application of industry knowledge & macro-economic factors (e.g. right to repair, inflation etc.)

• Operational

• Provide technical advice on vehicle maintenance
• Perform parts analysis
• Monitor the implementation of the processes and procedures within the MAU department in order to ensure contract compliance with stakeholders.
• Identify potential opportunities to improve the business processes in order to remain competitive within a fast-paced changing industry.
• Enhance compliance and control environment through establishment of policies and procedures, addressing any deviations as required
• Manage the quotation, payment and upload process of vehicles in order to ensure compliance with sold maintenance and service plans to mitigate liability risks.
• Make adjustments to the pricing of plans as and when required in order to make the sale possible without unduly negatively impacting the company.
• Compile a monthly report that includes all aspects related to the MAU and Full Maintenance Lease (FML) products (for example: maintenance termination profits; vehicle installation; fund balances; maintenance burn-rates etc.) for senior management.
• Provide support to the maintenance authorization and sales department as and when required
• Provide operational support for any new business opportunities and/or tenders
• Conduct dealer visits, quality control verifications and build relationships
• Write technical reports on vehicle service & maintenance
• Quality control verifications and management
• Management of regional authorizations and spend
• Reporting of monthly product financials to management
• Management of operational risk and risk mitigation
• Manage operational MAU call center

• Stakeholders (internal & external customers, suppliers, shareholders, communities)

• Build and maintain relationships with new and existing internal (Maintenance authorisations, Risk, Sales and Finance) stakeholders.
• Build and maintain relationships with new and existing Dealers and OEM's in order to retain and expand customer base.

• Employees

• Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
• Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
• Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
• Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise.
• Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
• Provide training to quality control team
• Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the company's Leadership Behaviours
• Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs
• Identify and implement employee development and training plans

Internal and External Stakeholders

• The role requires close engagement and collaboration with key internal and external stakeholders

Internal stakeholders

• Maintenance authorisations, Risk, Sales and Finance

External stakeholders

• Dealers and OEM's

Ellahi Consulting