Job Description

The property will consider a solo Head Guide or a couple where one partner fulfils a guiding role and the other oversees reservations, duty management, and front-of-house operations. They are based in KwaZulu Natal and this will suit passionate, professional individuals who thrive in hands-on environments and are committed to high standards of safety, conservation, and guest experience.
Role 1: Senior Head Guide/Trails
Core Criteria:

• FGASA Field Guide (NQF2) Level 1 minimum (Level 2 preferred)
• FGASA Apprentice Trails or Full Trails qualification (Full Trails preferred)
• Valid PDP, First Aid certification, and SAPS rifle competency
• 35 years experience guiding in a Big 5 reserve
• Strong leadership, mentoring, and guest hosting skills
• High level of safety awareness and professionalism
• Passion for conservation and environmental education

Candidate Responsibilities:

• Lead interpretive game drives and guided bush walks in a Big 5 environment
• Mentor and support junior guides, ensuring guiding standards are upheld
• Manage guiding equipment including vehicles, rifles, radios, and trails gear
• Enforce reserve rules, safety protocols, and best practice standards
• Represent the lodge at reserve meetings and conservation initiatives
• Contribute to exceptional guest experiences through professional hosting

Package:

• Competitive salary based on experience and Trails qualification

(Approximately R15,000 R19,000, negotiable) * Live-in position (single en-suite accommodation)

• Meals on duty (21 days on / 9 days off cycle)
• Uniform and laundry provided
• Ongoing training and development
• Tips

Role 2: Reservations & Duty Manager
This is an all-rounder lodge role combining reservations, front-office operations, guest relations, stock control, and administrative duties. The ideal candidate is organised, guest-focused, and comfortable managing multiple operational functions within a remote lodge setting.
Core Criteria:

• Minimum 23 years lodge or hospitality experience

(reservations, front office, or duty management) * Excellent communication and interpersonal skills

• Strong organisational ability and attention to detail
• Computer literacy: MS Office, email, and lodge booking systems

(NightsBridge or similar preferred) * Professional appearance and self-motivated work ethic

• Valid drivers license and own transport preferred
• Warm, approachable, and service-oriented
• Reliable, honest, and solution-driven under pressure
• Flexible and adaptable to changing operational demands
• Passionate about hospitality, nature, and conservation

Package:

• Competitive salary based on experience

(Approximately R8,000 R12,000) * Live-in position (single en-suite accommodation)

• Meals on duty (21 days on / 9 days off cycle)
• Uniform and laundry provided
• Tips
• Supportive team environment with opportunities for growth

Skills Required