Job Description

Posting Description:
Senior Client Manager
Are you a Professional Indemnity specialist? Ready for the next step in your career? We're hiring
Aon South Africa is recruiting a Senior Client Manager in our Intermediaries and Trustees team, based on a hybrid basis from our Head Office in Sandton. The role of a Senior Client Manager is to ensure that client relationships are optimum, client accounts are managed effectively and to provide expertise to colleagues and clients as required.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Responsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy
Responsible for leading, developing and improving the day to day client relationship for all clients
Responsible for a portfolio of client accounts and manages and co-ordinates all related activities including building a "client profile" of risks and needs analysis
Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings and leading or contributing to fee negotiation
Responsible for leading Insurer and client tender processes (where applicable) within the area of specialty
Responsible for maintaining and improving client satisfaction, retention, revenue and profitability including fee negotiation
Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities
Responsible for compliant dealings with clients
Upholds development of new business either with existing or new clients - spots opportunities for increasing revenue and follows up appropriately
Co-Ordinate team of Client Service Advisors to ensure client service standards are met
Responsible for managing financials, unpaids and age-analysis reporting for a portfolio of clients and/ or for area of specialty
Responsible for all technical advice and/ or related training within the area of specialty
Responsible for resolving any escalated client queries
How this opportunity is different
This is a hugely rewarding and varied role. You will be collaborating with a wide range of clients at all levels and making a difference to the growth of the solution line by being involved in the development of the client relationship right from the outset. You will have the support from your team and the wider Aon business to deliver excellent client service at every step of the journey.
Skills and experience that will lead to success
Qualifications

• A minimum of Grade 12 or equivalent
• A Bachelor's degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge

• Excellent knowledge of Professional Indemnity policy wordings.
• A base competency on other financial lines such as cyber and directors and officers liability insurance
• An extensive knowledge of the South African and international financial lines short-term insurance markets.
• An in-depth strategic knowledge of industry and business strategies and company goals.
• Digital literacy with advanced know-how in MS Word and Excel.
• A solid understanding of risk management methodologies.
• Good knowledge of the legislative framework governing the industry.
• Have knowledge of underwriting and claims administration / management - including the handling of complex claims

Skills and Attributes

• Skill and confidence to articulate Aon's proposition and how it differentiates Aon and benefit clients.
• Advanced analytical, technical and problem-solving skills and abilities.
• Well- Developed communication skills.
• Fluency in the English language, both written and spoken.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience

• Have a minimum of 5 years' experience in a similar or related role.
• Have experience in budgets, forecasts and financial planning
• Have a proven track record in the provision of risk management and insurance solutions across the full spectrum of the business enterprises in South Africa

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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