Job Description

: Key Responsibilities:

Lead and Inspire:

Develop and lead a team of learning professionals to deliver top-notch training programs.

Innovate:

Design and implement innovative learning solutions that keep our team ahead of the curve.

Collaborate:

Partner with stakeholders to identify capability gaps and create targeted development plans.

Measure Success:

Evaluate the effectiveness of training programs and continuously improve them.

Champion Growth:

Foster a culture of continuous learning and professional development.

Responsibilities: Lead and build holistic capability development of employees across career levels in SA through outcome-driven and innovative learning solutions.

Lead and manage projects related to Operational Excellence, CX and Leadership, ensuring timely and successful execution

. Develop and deliver training programs to enhance operational efficiency and effectiveness. Identify opportunities for process improvements and provide strategic guidance to cross-functional teams. Design and deliver training programs specializing areas like Operations Management, People Leadership, Client Engagement and Stakeholder Management Publishing of Training Dashboards on a Monthly basis to HR and operations leadership Liaise with the Operations team to identify the pain areas and address those through customized training sessions. Generate Training quality scores and prepare and maintain reports pertaining to training. Liaise with business stakeholders to do training need assessments and identify training solutions, oversee implementation, administration, and delivery of high-quality programs. Lead or support the design, development, and implementation of talent management programs such as succession planning and leadership development, consulting with senior management to ensure the programs are effective and meet business requirements. Develop and/or support creative strategies, methodologies, and tools during implementation. Drive communications strategy and planning for internal and external activities, coordinating with Global Capability Development Team. Research and prepare communications materials and presentations and provide recommendations on how to approach and deal effectively with key business issues from a communications perspective. Identify and assess related business improvement opportunities. Contribute to EXL's organizational development knowledge capital. Monitor and evaluate training programs' effectiveness, success, and ROI periodically. Initiating the project, planning, and outlining project scope, objectives, and deliverables Establishing and maintaining communication with the project team, management, and stakeholders Coordinating project meetings and decision-making processes Executing the work, coordinating, and supervising the project team and ensuring that they have the tools required for delivering the project on time. Completing the project and creating required documentation and reports for the management

Qualifications: University degree or post graduate degree in Human Resources or OD. Understanding the South African Legal Framework. Taking accountability for the SDF function in South Africa. Must have at least 10 years of experience in driving learning and development strategies & solutions Must have at least 8 years of experience with facilitation of functional training, leadership development programs and training management Good understanding of L&D function, fundamentals, and processes Learning Content Analysis, Design & Development experience * Proficient in Excel, Power point, with ability to manage training related MIS, dashboards, databases and reporting.