Job Description

: The ideal candidate must be a Certified Lean Six Sigma Master Black Belt, with proven expertise in Lean, Agile, RPA, Generative AI, and Data Science. This role demands hands-on experience in transforming operations, driving automation, improving processes, and delivering measurable outcomes across diverse industries.Responsibilities:Key Responsibilities:Lead full lifecycle digital transformation and operational excellence projects across international geographies.Apply Lean Six Sigma (DMAIC, Kaizen) and continuous improvement frameworks to identify and eliminate inefficiencies.Serve as a Scrum Master on agile initiatives, ensuring timely and effective project delivery.Implement Robotics Process Automation (RPA) using tools such as UI Path and Automation Anywhere.Lead design, development, and execution of Generative AI and Prompt Engineering use cases.Engage with stakeholders to define business problems and deliver data-driven digital solutions.Mentor, train, and certify Lean Six Sigma Yellow Belt, Green Belt, and Black Belt project teams.Conduct Lean Six Sigma training programs; develop content and assess training effectiveness.Lead the review and sign-off of Lean Six Sigma project charters, storyboard reviews, and final certifications.Drive capability-building initiatives in digital transformation, data analytics, and intelligent automation.Respond to client RFPs/RFIs with digital solution proposals and transformation roadmaps.Technical Expertise:500+ Lean Six Sigma projects executed or mentored, with direct savings of millions of USD20,000+ man-hours of Lean Six Sigma and process improvement training deliveredProficient in Agile, RPA, Process Mining, Business Process Reengineering, TableauImplemented AI/ML projects, including real-time analytics and automationProven track record of measurable impact on KPIs like AHT, TAT, NPS, CSAT, and cycle timesAdept at managing global stakeholder communications, change enablement, and business adoption strategiesPreferred Experience:25+ years of professional experience, including 20+ years in BPO, Digital Transformation & QualityStrategic leadership roles across Operational Quality, Corporate Quality, Vendor/Client Contract Management, and Digital Capability EnablementGlobal exposure, with successful delivery in India, USA, South Africa, and the PhilippinesMentored over 200+ Green Belt and 20+ Black Belt projectsDelivered strategic programs with impact exceeding $8MN in annual business benefitsCore Competencies:Strategic thinking with hands-on implementation capabilityAdvanced data analytics and process design mindsetHigh emotional intelligence and team development abilityExcellent communication and stakeholder management skillsPassion for change management, coaching, and digital capability buildiQualifications:Qualifications & Certifications:Certified Lean Six Sigma Master Black Belt - (Must Have)Certified Lean Six Sigma Black Belt - TQMICertified Lean Implementer - Lean Management Institute of IndiaAgile Scrum Master CertifiedTrained PMP (Project Management Professional)Diploma in Mechanical EngineeringData Science with Python and RCertified in Generative AI and Prompt EngineeringRPA Certified - UI Path and Automation AnywhereAbout Us:EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

EXL Service