Job Description

: The Engagement role focuses on client engagements, and growth within EXL's banking accounts. You will lead client engagements, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in delivering large projects and the ability to build strong relationships with senior stakeholders.

Responsibilities: What the role entails:

Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Operation Management. Bring an understanding of the marketplace and competitor offerings to drive EXL's growth strategy and investments. Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts. Propose - Submit and handle proposals with full ownership and accountability for the opportunity. Work closely with the sales enablement teams to ensure high quality of proposals.

Behavioural competence:

Strong Communication & Interpersonal Skills Advanced presentation skills, coupled with solid executive presence and the ability to establish Good people management skills - highly professional in dealings with clients and co-workers Ability to deal with unexpected and/or delicate situations calmly and with sound judgment Ability to manage multiple projects and meet deadlines under pressure

Qualifications: Experience and background required:

Account Management experience within Banking domain. Experience managing relationships with Director, Managing Director, CDOs, CROs, CIOs. Balance multiple, concurrent deals to achieve challenging growth targets. Effectively identify and translate client needs into EXL services. Develop an understanding of customers' business needs, matching them with EXL's capabilities, and developing winning proposals for EXL. Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL's solutions. Be a key intermediary between the service delivery team and the customer. Astute at identifying and qualifying opportunities within an existing account base, be able to develop strong relationships at potential client organisations and have the proven ability to convert these relationships into commercial engagements. MBA or post-graduate or equivalent professional qualification * 12+ years of post-qualification experience