Job Description

:
The Security Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively
identifying and resolving technical incidents and problems
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and
deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Security Managed Services Engineer (L3) may also contribute to / support on project work as and when required.
Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational

• Performs necessary checks, apply monitoring tools and respond to alerts.

• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.

• Assists in analyzing, assigning, and escalating support calls.

• Investigates third line support calls assigned and identify the root cause of incidents and problems

• Reports and escalates issues to 3rd party vendors if necessary.

• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.

• Proactively identifies opportunities for work optimization, including opportunities for automation of work.

• Coaches L2 teams for advance technical troubleshooting and behavioral skills.

• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.

• May work on implementing and delivering disaster recovery functions and tests.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

• Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP.

Skills Required