Job Description

Job Summary
Security Access Control Technician (CPT) IT - Support
Cape Town - Western Cape - South Africa
ENVIRONMENT:
A provider of tailored Security Solutions seeks a strong technical Security Access Control Technician to join its team where you will be working in high security environments such as Server rooms, Guardhouses and private homes. Applicants must have proven troubleshooting ability, networking design, installation & setup with a valid Drivers Licence. Any experience in the following will prove hugely beneficial - Impro (Access Control/Time & Attendance), Paxton, Hikvision (CCTV), Softcon (Access Control) and Paradox (Alarms). You will be expected to provide Standby/After Hours Support required for emergency callouts.
REQUIREMENTS:
Integrity & Reliability -

• Must be honest, trustworthy, and a person of their word.
• Will be working in high security environments such as Server rooms, Guardhouses, peoples homes.
• Dependable and committed to deadlines.

Technical Expertise -

• Strong technical background with proven troubleshooting ability.
• Hands-on experience with the following systems is highly advantageous:

• Impro (Access Control/Time & Attendance)
• Paxton
• Hikvision (CCTV)
• Softcon (Access Control)
• Paradox (Alarms)
• Ability to work with and adapt to other electronic security systems.
• Networking design, installation and setup.

Independence & Problem-Solving -

• Able to work independently without close supervision.
• Resourceful in finding solutions, including engaging suppliers or technical support when required.

Managerial/Leadership Qualities -

• Capable of supervising tasks, delegating where needed, and managing own workload effectively.
• Good team player who can also lead when required.

Customer Service Skills -

• Proficient in English (spoken and written).
• Professional, polite, and able to communicate effectively with customers.
• Strong client-facing confidence and problem-resolution skills.

Other Requirements -

• Valid Drivers License (essential).
• PSIRA registration an advantage
• Fire SAQCC Registration an advantage
• Ability to be flexible with working hours (standby/after-hours support).
• At least 3 Valid references
• Clear Police Clearance - no criminal activity
• Standby/After Hours: Required for emergency callouts (overtime payable).

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