Job Description

Job Title:

Seasonal Guesthouse Manager -- Luxury 7-Bedroom Property

Location:

Constantia, Cape Town

Contract:

Seasonal (5 December - 5 April) - with the possibility to extend this to full time.

Start Date:

5 December

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About the Role

We are seeking a dynamic, detail-oriented

Guesthouse Manager

to oversee the smooth running of our luxury seven-bedroom guesthouse for the upcoming season. The ideal candidate is warm, organised, and experienced in hospitality -- someone who delights in creating seamless, memorable guest experiences while maintaining high operational standards.

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Key Responsibilities

Guest Experience & Liaison

Manage all guest communications from initial inquiry to check-out, ensuring a five-star experience throughout. Personally welcome guests and provide attentive, professional service during their stay. Handle any guest issues or special requests promptly and gracefully.

Bookings & Administration

Oversee all bookings and availability across online platforms (Airbnb, Booking.com, direct website, etc.). Respond efficiently to booking inquiries and manage calendar synchronisation across platforms. Process payments, manage invoices, and maintain accurate booking records.

Daily Operations & Housekeeping Supervision

Coordinate and supervise housekeeping schedules to maintain exceptional standards of cleanliness and presentation. Oversee linen, amenities, and supply inventory; manage reordering and vendor relationships. Conduct regular inspections to ensure the property is always guest-ready.

Team & Staff Management

Manage and schedule guesthouse staff, including housekeeping and maintenance personnel. Ensure smooth communication, training, and performance of the team. Uphold a culture of professionalism, warmth, and attention to detail.

Property Oversight

Monitor general upkeep, report maintenance issues, and liaise with contractors or suppliers as needed. Ensure health, safety, and operational compliance at all times.
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Requirements

Proven experience in hospitality or guesthouse management (luxury or boutique setting preferred). Strong organisational and communication skills. Confident with online booking systems and digital guest management tools, and be used to using apple devices. Excellent interpersonal skills with a calm, solution-oriented approach. Fluent in English (additional languages advantageous). Flexibility to work weekends and public holidays as needed during the season. Must be available for a full villa rental check in on the 25th December evening.
- drivers license a must.

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What We Offer

Competitive seasonal salary On-site or nearby accommodation for December unil beginning Jan if needed, afterwards must live within 15 minutes of Constantia. A beautiful, inspiring work environment Opportunity to shape and elevate the guest experience in a luxury setting
Please attach a cover letter

Job Type: Full-time

Pay: R18000,00 - R25000,00 per month

Ability to commute/relocate:

Cape Town, Western Cape 7864: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Can you comfortable use apple devices, and do you have experience with online booking platforms like booking.com, airbnb, nightsbridge? Do you live within 15 minutes of Constantia or willing to relocate.
Do you own your own car?

Education:

High School (matric) (Required)
Experience:

Hospitality: 2 years (Required)
Language:

any additional European languages ? (Preferred)
License/Certification:

drivers license (Required)
Work Location: In person