Job Description

What will you do?

Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification
Grade 12/Standard 10/NQF 4/Matric Relevant FAIS and RE qualification Minimum Experience
Minimum 3 years in the short-term sales environment Requirements
Excellent knowledge of Sales and processes Must be highly profcient in dealing with clients at all levels Excellent adminstrative skills and knoweldge of Microsoft Office Proven Sales Track record Results oriented Excellent communication and leadership skills Good attendance record is essential Must be reliable Self-motivated and desire to excel Analytical and organised Problem solving skills and solution oriented Flexibility Ability to multi-task and attention to detail

Knowledge and Skills

Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees

Personal Attributes

Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation