Job Description

REQUIREMENTS

• Matric, relevant qualification advantageous.
• Experience in sales order processing or related roles, working in an office environment.
• Proficiency in using online programs, Google, Microsoft Excel, Word.
• Excellent organizational skills - ability to prioritize tasks and meet deadlines.
• Strong attention to detail, accuracy in data entry and order processing.
• Effective communication skills - Afrikaans is advantageous.
• Problem-solving abilities to resolve order-related issues and address customer concerns.
• Ability to work independently and in a team-oriented environment.
• Adapt to changing priorities, handle high volume of orders in peak season, Oct - Dec.

DUTIES

• Receive, review incoming sales orders, verify accuracy pricing & customer information.
• Enter sales orders into order management system accurately and promptly.
• Coordinate with relevant people to resolve any order-related inquiries or discrepancies.
• Liaise with production ensuring product availability & delivery timelines.
• Monitor order status, update customers on order progress, including delays or changes.
• Generate shipping labels, packing slips & necessary documentation for order fulfilment.
• Ensure accurate picking, packing, and shipping of orders for dispatch & the warehouse.
• Coordinate with shipping partners arranging deliveries & tracking orders until delivery.
• Process returns and exchanges, ensuring proper documentation and inventory updates.
• Generate order processing reports.
• Continuously identify process improvements, enhance efficiency of order processing.
• Manage customer issues related to order status, delivery, resolving concerns.
• Address customer inquiries effectively staying updated with pricing & product knowledge.
• Follow up with clients regarding future orders, order reminders & order forecasting.
• Assist in answering phones, incoming emails and walk in customers with their queries and orders.
• Assist in keeping the office organised and running efficiently.

Salary: R negotiable dependent on experience

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