Job Description

Are you ready to embark on a 12-month adventure that combines order management excellence with a passion for process optimization? Look no further! We are thrilled to represent our valued client in the FMCG industry based at the Waterfront. We're seeking an enthusiastic Order Management Specialist to join their dynamic team and make an impact.

Why Our Client?

• A culture of innovation and excellence.
• Commitment to environmental and community stewardship.
• A high-energy, action-oriented team.

Key Responsibilities:

Project Support

• Collaborate on projects to reduce costs and boost efficiency.
• Dive into OCR (Ocular Character Reference) for order management.
• Contribute to initiatives aimed at minimizing standing time and special delivery fees.

Order Maestro

• Swift and accurate order processing.
• Resolution of queries related to orders, invoices, and more.
• Daily collaboration with the Demand & Supply Planner.
• Ensure orders are on track for timely delivery.
• Manage order details and customer bookings.

Operations in Control

• Keep a vigilant eye on inbound goods.
• Maintain crucial customer data.
• Adhere to SOPs and logistics guidelines.
• Handle documentation with precision.
• Manage transportation effectively.

Quality Assurance

• Handle product damage claims and customer complaints.
• Monitor stock age and report risks.
• Ensure compliance with regulations.
• Manage product samples and quality reports.

Reporting and Improvement

• Keep a watchful eye on open orders and SAP reports.
• Reconcile stock data for Finished Goods and POS materials.

Education and Qualifications:

• Ideally, a tertiary qualification related to customer relationship management or standard business practices (B. Com).
• Proficiency in computer applications (MS Office).

Experience:

• 2-3 years of experience in order management.
• Exposure to the fast-paced FMCG world is a plus.
• Ability to handle high call volumes and thrive in a dynamic environment.
• Familiarity with SAP ERP is advantageous.

Knowledge and Skills:

• Exceptional written and verbal communication.
• Strong administrative and time management skills.
• Customer-focused with excellent relationship-building skills.
• Able to work independently, in teams, and under pressure.
• Attention to detail and a results-driven mindset.
• Understanding of warehousing and distribution practices is a plus.
• Project management skills.

Ready to embark on this adventure and contribute to our client's success? Apply now below or email your CV to and let's make great things happen together!

O'Brien Recruitment