Job Description

Job Title Supply Chain Order Desk Specialist



Currently we have the opportunity for a dynamic Order Desk Specialist to join our Personal Health Supply Chain team in Johannesburg.

You will report to the Africa Operations Manager Personal Health South Africa

You are responsible for:

• Create sales orders manually as well as monitor and manage automated sales orders, supported by various channels (including return flow)
• Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled meeting customer expectations
• Solve root causes and continuous improvement mindset of non-touchless flow in a quick and efficient way by getting in touch with the right stakeholders
• Reporting on order receipts and order status
• Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
• Managing sales orders up to customer delivery including 3PL/forwarding collaboration
• Manage backorders where applicable to ensure Customer Requirements are fully met
• Prepare, organize, and lead weekly order book review meeting between internal stakeholders
• Act as single point of contact to the logistics organization for assigned scope for order fulfilment subjects. Capable of resolving escalations.
• Ensure SAP transactions for order handling are timely executed and SAP order book data quality is well maintained and up-to-date.
• Adding data, entering order into the SAP system and managing the customer requested delivery date.
• Confirming the order & delivery date to the customer
• Monitoring the sales order flow, focusing on managing exceptions,
• Discussions with internal organization for clarifications, which results in a clean sales order meeting customer satisfaction levels
• Continues monitoring sales order pipeline including delivery creation, invoicing and POD management
• Returns: Handles requests in accordance with procedure
• Creating approved product returns orders, credits, debits and Free of charge
• Gain knowledge on product port-folio, codes and type numbers, delivery constraints, payment conditions and the IT system.
• Exchanging information with internal organization and business partners, mainly regarding changed orders, blocked process, inventory and delivery slot management
• Coordinate customer inquires with stakeholders for successful customer expectations and service deliveries
• Responsible to release customer billing as requested by the market finance policy and create / trigger customer facing documents which meet local fiscal and legal requirements on time and first-time right
• KPIs xe2x80x93 CSL xe2x80x93 Customer Service Levels On-Time and In Full, Returns & POD

To succeed in this role, you should have the following skills and experience:

• Bachelor degree or higher
• Familiar in working with ERP (SAP) (must have)

3 yearsxe2x80x99 work experience in Order Desk Business or Supply Chain environment * Experience in working in a x-function organization

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Employment Equity

The Companyxe2x80x99s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.

Why should you join Philips?

Working at Philips is more than a job. Itxe2x80x99s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .

To find out more about what itxe2x80x99s like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .

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