Job Description

Job Title:


Sales Coach

Key Responsibilities:

Deliver one-on-one and group coaching sessions focused on: + Sales techniques (consultative selling, objection handling, closing)
+ Product knowledge and system navigation
+ Customer engagement and compliance
Monitor live or recorded calls to evaluate agent performance against KPIs and quality benchmarks Identify performance gaps and develop tailored coaching and development plans Collaborate with Team Leaders and QA Analysts to ensure a unified coaching approach Facilitate daily/weekly motivational huddles, performance insights, and quick refreshers Track and report on coaching effectiveness and improvements in agent performance Support onboarding and continuous upskilling of new and existing sales staff Drive a high-performance culture through best practice sharing and recognition Ensure adherence to compliance, regulatory, and business standards Analyze performance data to identify trends and opportunities for intervention Conduct regular floor support, side-by-sides, or shadowing sessions Contribute to the creation and refinement of training materials and documentation

Skills and Competencies:

In-depth knowledge of sales strategies and customer psychology Exceptional communication, interpersonal, and motivational skills Proven ability to coach and develop others in a fast-paced sales environment Strong analytical and data interpretation skills High emotional intelligence and adaptability Effective time management and organizational skills Confident in delivering presentations and facilitating training Proficiency in CRM systems, call monitoring platforms, and Microsoft Office

Minimum Requirements:

Matric (Grade 12) - Essential*

Minimum 5 years' proven experience in a high-performance sales environment

, including at least

2 years in a contact centre sales role

and

1 year in a coaching, QA, or leadership capacity within a sales team

Experience working in a target-driven and customer-centric environment Demonstrated ability to influence sales outcomes through coaching and development initiatives Proficiency in CRM systems, sales enablement platforms, call tracking tools, and Microsoft Office Sales coaching certification or relevant training qualification - Advantageous*

Key Performance Indicators (KPIs):

% improvement in sales conversions post-coaching Target achievement and performance uplift of coached agents Coaching session completion rates Improvement in Quality Assurance (QA) scores Decrease in compliance or regulatory breaches Retention of agents within coached groups

Location:


ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708
Language Requirements:


Time Type:


Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents