Job Description

Job Summary We are seeking a professional Restaurant Manager to lead the poolside food and beverage operations at The President Hotel. The successful candidate will ensure flawless service delivery, create unforgettable guest experiences, manage a high-performing team, and drive operational and financial performance.
Critical Criteria (Requirements)

• Minimum 2-3 years' experience in restaurant management, preferably within a hotel or luxury hospitality environment
• Hospitality Management qualification advantageous
• Proven leadership and team development skills
• Strong knowledge of food and beverage operations, service standards, and SOPs
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to multitask in a fast-paced environment with attention to detail
• Proficiency in Microsoft Office and restaurant management systems (Micros-Simphony, Opera, Dineplan)
• Passion for hospitality and commitment to exceptional guest service
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Key Competencies ? Guest-Centric Leadership - Ensures outstanding dining experiences and engagement with guests
? Operational Excellence - Oversees pool restaurant operations, maintains SOPs, and monitors service quality
? Team Management - Recruits, trains, motivates, and develops a high-performing team
? Financial & Resource Management - Manages budgets, inventory, stock, and operational expenses effectively
? Problem Solving & Decision Making - Handles guest concerns, operational issues, and ensures smooth service delivery
Duties & Responsibilities

• Lead daily pool restaurant operations with precision and attention to detail
• Develop and implement operational plans, SOPs, and service standards
• Manage reservations, table allocations, guest flow, and service coordination
• Oversee stock control, supplier relationships, and purchasing
• Monitor performance metrics and implement strategies for continuous improvement
• Act as the face of the restaurant, engaging with guests to create memorable experiences
• Handle guest feedback and complaints professionally and promptly
• Consistently monitor service delivery to exceed expectations
• Implement guest satisfaction strategies to drive repeat visits and positive reviews
• Drive revenue growth through upselling, promotions, and innovative service ideas
• Control costs through staff scheduling, supplier negotiation, and waste reduction
• Prepare and analyze financial reports to track revenue, expenses, and profitability
• Manage budgets, inventory, stock control, and operational expenses
• Recruit, train, coach, and retain high-performing team members
• Motivate staff with clear objectives, feedback, and recognition
• Manage rosters, payroll, leave, and disciplinary processes
• Conduct performance evaluations and annual appraisals
• Foster a welcoming and professional environment for guests and employees
• Ensure adherence to health, safety, and hygiene regulations
• Maintain cleanliness, presentation, and guest safety standards
• Implement SOPs in alignment with Outlet Manager's guidelines
• Assist other hotel restaurants when needed, ensuring consistency in service and operations
• Live and promote the hotel's values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant restaurant management experience will be shortlisted
• Ensure your CV is fully updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company's Employment Equity Plan

About The President Hotel
The President Hotel is on a journey to be considered a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.
Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, The President Hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.
Hospitality Hire
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