Job Description

Reservations & Events Coordinator (Permanent) - Winelands, Western Cape
POSITION: Permanent (Onsite)
COMMENCEMENT: ASAP
PURPOSE OF POSITION:
Responsible for managing all aspects of the accommodation, the restaurant's reservations as well as event bookings. Ensuring a seamless and exceptional experience for guests.
MINIMUM REQUIREMENTS:

• Diploma/certificate in Hospitality Industry/Tourism/Event Management (preferred)
• Minimum 2 years previous experience
• Passionate about the hospitality industry
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Able to deal with very distinguished clientele
• Availability to work evenings, public holidays and/or weekends if needed
• Own transport with valid drivers license
• Basic computer skills (word, excel, outlook)
• Outstanding communication skills (verbal and written) fluent in English

KEY PERFORMANCE AREAS:

• Managing all incoming emails, phone calls and messages.
• Be knowledgeable of all related rates and pricing.
• Ensure that all clients/guests and reservations are handled efficiently.
• Ensure that all reservations and event records are filed accurately.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Provisionals to be managed correctly and ensure that expired reservations are released.
• Ensure all Special Attention Guests and dietary requests are dealt with accurately.
• Manage all restaurant reservations and proceed with follow up calls to confirm bookings.
• Finalise event menus approved by the Head Chef and Restaurant /F&B Manager.
• Organize and manage in-house events and functions.
• Responsible for all pre-event correspondence and coordination.
• Conduct site inspections with potential clients.

COMPETENCIES:

• Excellent interpersonal- & communication skills
• Must be well-presented
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Natural warmth and friendliness
• Punctual & self-disciplined
• Extreme attention to detail

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