Job Description

Reservations & Events Coordinator (Permanent) - Winelands, Western CapePOSITION: Permanent (Onsite)COMMENCEMENT: ASAPPURPOSE OF POSITION:Responsible for managing all aspects of the accommodation, the restaurant's reservations as well as event bookings. Ensuring a seamless and exceptional experience for guests.MINIMUM REQUIREMENTS:

• Diploma/certificate in Hospitality Industry/Tourism/Event Management (preferred)
• Minimum 2 years previous experience
• Passionate about the hospitality industry
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Able to deal with very distinguished clientele
• Availability to work evenings, public holidays and/or weekends if needed
• Own transport with valid driver's license
• Basic computer skills (word, excel, outlook)
• Outstanding communication skills (verbal and written) fluent in English

KEY PERFORMANCE AREAS:

• Managing all incoming emails, phone calls and messages.
• Be knowledgeable of all related rates and pricing.
• Ensure that all clients/guests and reservations are handled efficiently.
• Ensure that all reservations and event records are filed accurately.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Provisionals to be managed correctly and ensure that expired reservations are released.
• Ensure all Special Attention Guests and dietary requests are dealt with accurately.
• Manage all restaurant reservations and proceed with follow up calls to confirm bookings.
• Finalise event menus approved by the Head Chef and Restaurant /F&B Manager.
• Organize and manage in-house events and functions.
• Responsible for all pre-event correspondence and coordination.
• Conduct site inspections with potential clients.

COMPETENCIES:

• Excellent interpersonal- & communication skills
• Must be well-presented
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Natural warmth and friendliness
• Punctual & self-disciplined
• Extreme attention to detail

#Hoteljobs #hospitality #isanqajobs #isanqa #isanqaresourcing #FuelledbyPassionIntegrityExcellenceiSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

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