Job Description

Hotel Reservationist - Previous Hotel Reservations Experience essential - Sandton Central Office Based

• Hotel Reservationist with previous high volume 5 Star hospitality reservations experience essential.
• Qualification: Hospitality Diploma or Certification
• Experience: 5 Years minimum
• Must Have: Hotel Reservations Experience
• Nebula, eRes and Hotelierxe2x80x8b System Knowledge Essential

Duties/Job Scope:

• Making reservations for the Hotel and preparing rate proposals.
• Ensure accurate records about guestsxe2x80x99 bookings, payments, and any additional information that hotel team members might need when interacting with a guest.
• Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards.
• Up-selling, when appropriate, by informing guests of special packages, or higher room category.
• Assist & maintain an efficient administration system within the department.
• Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue.
• You may be required to manage room blocks and all sizes of group bookings.
• Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Establish and quote rates within the limits of the authorized rates negotiation procedure.
• Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
• Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
• Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
• Report any rate, system discrepancy to the Reservations Manager and all overbookings.
• Escalate all complaints.
• Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
• Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
• Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.
• Ensure accurate and detailed capturing of bookings.
• Manage any guest feedback to necessary department.
• Check and respond to all emails within required time policy.
• Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
• Ensure reservations vouchers have been recorded and allocated correctly.
• Attend training when required.
• Manage the OTA extranet/s.
• Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your departmentxe2x80x99s standard operating procedures.
• Suitably attired for work at all times
• Quality focused
• Great communication skills, written and verbal
• Energetic and friendly personality
• A positive and professional attitude
• Previous Hospitality experience is required
• Exceptional time management, communication skills, and customer service
• Opera experience is essential
• Meticulous attention to detail, proven administration and exceptional organisational skills
• Adaptability and flexibility

Job Type: Full-time Salary: R15,000.00 - R20,000.00 per month Application Question(s):

• Do you reside in the Johannesburg region to do an in-person interview in Sandton and to successfully commute to and from work if successful?

Experience:

• Hotel reservasionist: 5 years (Preferred)
• Hotel or Lodge HOD work: 5 years (Preferred)