Job Description

Kendrick Recruitment is now searching for an experienced Reservationist for a 4* hotel based in Durban. This Reservationist is responsible for being the primary point of contact for incoming booking enquiries & for fulfilling these requests in an efficient and professional manner. Applicants must currently be in a hotel or lodge-based Reservations position. Job Requirements

• Grade 12 (essential)
• Degree or Diploma in Tourism/Hospitality (advantageous)
• 3 years experience in a Reservations role
• MS Office Suite
• Own reliable transport

Personal Attributes:

• Excellent interpersonal skills and telephone manner
• Excellent written and verbal communication skills
• Good organisational and administrative skills
• Well spoken, professional and presentable
• Confident with guests, agents and operators
• Computer literacy essential
• Highly organized and Efficient
• Flexible with a good sense of urgency
• Excellent attention to detail
• Passion for exceptional service in the Hospitality Industry
• Very good under pressure and able to prioritise
• Extremely reliable and possess an even temperament
• Proactive nature
• Comfortable with hosting site inspections
• Able to work outside of normal working hours as per Company requirements
• Highly professional with a good sense of urgency

Key Responsibilities & Requirements:

• Sound financial acumen
• Assists with monitoring occupancies and forecasts in line with set budget
• Compiling of required reservation and financial reports
• Computer literacy is essential
• Operational experience within a high-end property
• Manage and handle Hotel reservations
• Ensures that confirmations of bookings are accurately sent out within a 24 hour turnaround time
• Follow up on provisional bookings
• Action daily reservation traces
• Weekly (and daily) yielding to optimize all revenue channels
• Ensure that the guest ledger for outstanding balances is cleared within 7 days of an account being added
• Ensures Pro-forma invoices are sent out in time to guests and agents
• Manage the maintenance and control of payment procedures for all reservations
• Daily filing of all written correspondence

Should you feel you are the perfect all-rounder our client is searching for, please apply with your updated CV (full), references and a recent head & shoulders photo ASAP... Good Luck!