Job Description

This role is ideally suited to someone with excellent communication skills and proven central reservations experience, with a sales mindset and who is target-driven.
Core Criteria:

• Tertiary qualification in Hospitality and Tourism (preferred)
• 5 years of experience in a central reservations environment
• Must be well-versed in booking systems, with a strong preference for Benson experience
• Must be computer literate with experience using Microsoft Suite
• Excellent communication skills
• Must have strong time-management and organisational skills
• Sales oriented and target-driven

Core Responsibilities:

• Manage end-to-end reservations for a portfolio of luxury boutique lodges and retreats, from initial enquiry to confirmed booking
• Handle high volumes of reservations enquiries via email, phone, and online channels with professionalism and efficiency
• Utilise the reservations system to accurately create, amend, and maintain bookings and guest profiles
• Maximise revenue through upselling, cross-selling, and conversion of enquiries, in line with sales targets and KPIs
• Provide clear, accurate information on rates, availability, packages, policies, and lodge offerings
• Maintain strong attention to detail to ensure accuracy of guest details, billing, and special requirements
• Build rapport with guests and agents to deliver a personalised, luxury booking experience
• Liaise closely with lodge teams and internal departments to ensure seamless communication and guest satisfaction
• Track, report on, and work towards individual and team sales targets
• Manage time effectively to prioritise tasks, meet deadlines, and maintain service standards during peak periods

This is a live-out role.

Skills Required