Job Description

A portfolio of luxury boutique lodges and retreats in South Africa is looking for an experienced RESERVATIONIST to join their team.
This role is ideally suited to someone with excellent communication skills and proven central reservations experience, with a sales mindset and who is target-driven.
Core Criteria:

• Tertiary qualification in Hospitality and Tourism (preferred)
• 5 years of experience in a central reservations environment
• Must be well-versed in booking systems, with a strong preference for Benson experience
• Must be computer literate with experience using Microsoft Suite
• Excellent communication skills
• Must have strong time-management and organisational skills
• Sales oriented and target-driven

Core Responsibilities:

• Manage end-to-end reservations for a portfolio of luxury boutique lodges and retreats, from initial enquiry to confirmed booking
• Handle high volumes of reservations enquiries via email, phone, and online channels with professionalism and efficiency
• Utilise the reservations system to accurately create, amend, and maintain bookings and guest profiles
• Maximise revenue through upselling, cross-selling, and conversion of enquiries, in line with sales targets and KPIs
• Provide clear, accurate information on rates, availability, packages, policies, and lodge offerings
• Maintain strong attention to detail to ensure accuracy of guest details, billing, and special requirements
• Build rapport with guests and agents to deliver a personalised, luxury booking experience
• Liaise closely with lodge teams and internal departments to ensure seamless communication and guest satisfaction
• Track, report on, and work towards individual and team sales targets
• Manage time effectively to prioritise tasks, meet deadlines, and maintain service standards during peak periods

This is a live-out role.
For more information please contact:
Lara Wessels

Skills Required