Job Description

Job Summary ? NEW Reservations Vacancy - Cape Town (Milnerton) ?? ? Reservationist - Boutique Reservations Office (Hospitality & Lodges) ?? Live-out Role | Salary: R20,000 | Small monthly incentive after 6 months Kendrick Recruitment is seeking an experienced Reservationist to join a well-established reservations office based in Milnerton, Cape Town. This is a fast-paced role suited to a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency, and warmth. Key Responsibilities o Handle reservations from enquiry to confirmation, including amendments and cancellations o Respond professionally to client and agent enquiries via email and phone o Capture bookings accurately and maintain detailed guest and agent records o Generate quotes and confirmations, ensuring correct rates and inclusions o Coordinate special requests, guest preferences, and operational notes o Liaise with lodge teams and internal departments to ensure smooth booking flow o Maintain high attention to detail in all documentation and guest communication o Support reporting, filing, and general reservations administration Requirements o Previous reservations experience within luxury hospitality, lodges, or hotels essential o Strong computer literacy and confidence using reservations systems and Microsoft Office o Excellent written and verbal communication skills o Highly organised, deadline-driven, and accurate under pressure o Strong customer service mindset and professional telephone etiquette o Team player with a positive, solutions-driven attitude Package o Salary: R20,000 per month o Live-out role, office-based in Milnerton, Cape Town o Small monthly incentive applies after 6 months (performance dependent) To Apply Please submit your CV, contactable references, and a recent head and shoulders photograph ASAP. ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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