Job Description

Job Purpose

The purpose of the Relationship Manager is to increase the companyxe2x80x99s market share through proactively building relationships with current and new customers, communicating campaigns and providing customised solutions through upselling and cross-selling across the different categories

Job objectives
Growing sales for customer base

• Responsible for understanding customerxe2x80x99s business and identifying and preparing solutions that are catered for them by analysing sales metrics
• Communicate new campaigns to customers and work together with the customers to identify marketing opportunities
• Meet with customers to go through spend profile and work proactively with them to find opportunities that could move the customer into a new loyalty program level
• Conduct check-ins with customers whose spend is declining to establish the reason and to assist where possible

Customer Engagement

• Provide customers with training on new products
• Proactively build and nurture existing customer relationships to improve the overall customer experience
• Resolve customer queries / concerns or escalate if required

Job requirements
Qualifications and Experience

• NQF 4 Matric or Equivalent
• NQF 5 Marketing/ Business Administration
• 3-5 Years Relationship manager / Outbound Sales Representative

Skills, Abilities and Job-related Knowledge

• Excel
• MS D365 (Sales Module)
• Communication
• Analytical problem solving
• Interpersonal
• Relationship building
• Professionalism
• Facilitation skills
• Negotiation skills
• Numerical comprehension
• Product knowledge
• Sales Process
• Sales knowledge
• Customer care

Competencies

• Preparing the solution
• Making the deal
• Establishing relationships
• Ensuring Customer satisfaction

Reports to
Area Sales Manager

Barron