Job Description

Are you ready for an exhilarating career opportunity? Our client based in Cape Town (Newlands) is a seeking a dynamic, energetic, and experienced Front Office Duty Manager to join their team on a 6-month fixed term contract.

As the Front Office Duty Manager, you will be responsible for supervising all front desk operations, ensuring that each and every guest receives personalized attention that exceeds their expectations. This is your chance to make a lasting impression and create unforgettable experiences for their esteemed guests.

Join this passionate team and be part of an exceptional hospitality experience. Apply now to seize this incredible opportunity. Send your detailed resume to or apply below.

Key Responsibilities: * Delight guests with trendsetting and innovative products, providing outstanding service experiences that leave a lasting impression.

• Ensure strict control of petty cash and float, maintaining meticulous financial records.
• Set and maintain exceptional front office service standards that elevate guests' experiences to new heights.
• Conduct regular guest service and standards training sessions, equipping staff to deliver world-class service.
• Lead and inspire teams, fostering teamwork, personal accountability, and ultimately promoting staff engagement and retention.
• Manage staff processes, including personal presentation, recruitment, performance, and conduct, to ensure a high-performing team.

• Matric qualification.
• A hospitality qualification from a recognized South African or International Educational Institution would be advantageous.
• Flexibility to work shifts and fulfill duty management responsibilities.
• Valid driver's license.
• Proficiency in using technology, including Micros, Opera/Speed Point machine, and MS 365.
• A minimum of 3 years' experience in a similar role in a busy, up-market hotel.
• Demonstrated track record in leading and managing large teams.

• Impeccable personal presentation and professionalism.
• Excellent verbal and written communication skills.
• Extensive knowledge of food and beverages, including cocktails, wines, and spirits.
• Strong understanding of hotels, competitors, and the city.
• Exceptional team leadership and management skills.
• Proficiency in financial management.
• Effective selling skills.
• Ability to work independently and take initiative.

O'Brien Recruitment