Job Description

Purpose of this position
The Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering.
Requirements for KPAs
1. Operations

• Manage the day to day facility operations including:
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Accurate completion of preventative maintenance schedule
• Health and Safety
• Ensure the compliant completion of all Health and Safety related matters within the facility.

2. Service

• Member Resolution
• Manage and resolve all member queries relating to the Operations department
• Member interaction
• Engage with members in a friendly and professional manner as per company standards

3. People

• Employee Development
• Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
• Staff Retention
• Manage staff performance and morale to build a lasting and effective team

4. Financial

• Net Member Movement (NMM)
• Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.
• Controllable Cost
• Manage and monitor all consumable stock control within the facility..

Experience & Competencies:

• General Management experience - sales and operatinal
• Able to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in fitness/related industry advantage
• Able to work at peak times (including evenings and weekends) essential.