Job Description

Are you a strategic and service-driven Operations Manager looking to drive operational excellence across technical services?


We are looking for an experienced and skilled results-focused

HVAC Regional

Operations Manager

to oversee our Gauteng Regional operations, coordinate cross-functional teams, and ensure contractual and service delivery excellence. This leadership role plays a critical part in maintaining quality, performance, and compliance across multiple HVAC and technical service portfolios and projects within the SFI Group.

WHAT YOU'LL BE DOING (KEY RESPONSIBILITIES)

As a

HVAC Operations Manager

, you will lead our Gauteng operations, focusing on service excellence, team performance, and business growth:

Operational Leadership

- Manage daily operational performance across sites, ensuring high service levels and adherence to quality standards.

Contract and SLA Management

- Oversee service level delivery across all contracts and client engagements nationally.

People and Performance Management

- Lead a team of regional and site managers, ensuring clear KPI delivery, mentoring, and performance tracking.

Client Engagement

- Foster and maintain strong client relationships, addressing escalations and ensuring service satisfaction.

Compliance and Quality Control

- Ensure compliance with all health and safety legislation, company policies, and QMS procedures.

Reporting and Strategy

- Generate operational reports, analyze KPIs, and contribute to business planning and strategic execution.

Project Oversight

- Support coordination of minor works and installations in collaboration with the Projects Department.

WHAT YOU NEED TO SUCCEED

Experience:

Minimum 5 years' experience in an HVAC Technical Operations or Facilities Environment (not limited to contractor management only). Experience managing large technical teams across multiple geographic sites. Experience with financial oversight and operational planning. Ability to negotiate vendor contracts and oversee supplier relationships. Strong track record working with SLAs, quality control standards, and risk mitigation strategies.

Qualifications:

Red Seal Commercial Refrigeration Trade Certificate (beneficial) Relevant Diploma/Degree in Project Management, Technical/Facilities Management Qualification (preferred). 5 - 10 years of Technical HVAC experience (advantageous).

SKILLS & KNOWLEDGE - WHAT SETS YOU APART

Technical Management Skills:

HVAC & Refrigeration Mastery

- Deep understanding of system operations and troubleshooting.

Project Management Expertise -

Ability to drive projects to completion, meeting time, cost, and quality targets.

Budget & Cost Control -

Skilled in financial planning, forecasting, and cost optimisation.

Contract & Vendor Negotiation -

Strong ability to secure the best value from suppliers and contractors.

Soft Skills & Work Approach:

Problem-solving mindset with a proactive approach to operational risks and challenges. Effective communication and ability to foster long-term partnerships. Exceptional ability to multi-task and handle multiple portfolios simultaneously. Strong leadership, people management, and communication skills. Excellent organisational and administrative capabilities. Ability to meet performance expectations consistently.

APPLY NOW IF YOU SEEKING...

Competitive market salary with access to comprehensive benefits including Medical Aid, Provident Fund, and 13th Cheque. Be part of a dynamic, service-driven company where your contribution impacts nationwide operational success. Lead a high-performance team supported by senior leadership and cross-functional collaboration. Opportunities for professional development, leadership growth, and continuous improvement initiatives. Work in a value-driven culture that supports excellence, integrity, and performance.

READY TO LEAD THE WAY?

Apply now and take the lead in building service excellence across the country. Join SFI Group as a key player in driving our operational performance to the next level.