Job Description

Role Purpose

The Regional Operations Manager is responsible for driving operational excellence across a designated region, ensuring seamless execution of store processes aligned with the strategic goals of the business. This role plays a critical part in enhancing customer satisfaction through efficient operations, compliance, and continuous improvement initiatives. The Regional Operations Manager acts as a key liaison between stores and central operations, fostering collaboration and accountability to meet service level agreements and performance targets.

Role Description

Store Operations

Act as hands-on support to branches and the Help Centre to resolve operational issues. Conduct regular store visits to drive performance and ensure processes and procedures are followed. Conduct store operational audits to ensure compliance. Identify operational inefficiencies through GAP / SWOT analysis. Communicate store audit findings and ensure resolution thereof. Attend store openings and support the execution of the entire operational process. Coordinate the distribution of marketing material for new store openings. Implement operations flow from order injection to stores to handover to the driver and return and conduct product checks to increase the percentage of online orders.

Performance Management and Reporting

Track and analyse store performance metrics, including sales, productivity, and customer satisfaction. Prepare and present regional performance reports to senior leadership. Identify trends and recommend strategic actions to improve regional performance. Set and monitor KPIs for stores and ensure alignment with business objectives. Lead performance review sessions with store leadership teams.

Cross-Functional Collaboration

Work closely with cross-functional teams to align regional operations with broader business goals.


Participate in strategic planning and contribute to the development of operational policies.


Act as a key point of contact for resolving escalated operational issues.


Support the rollout of new systems, technologies, and process improvements across stores.

Training and Development

Conduct needs analysis to understand training and development needs. Execute / facilitate training of new or existing processes. Draw up operational process flows, and standard operational procedures as required.

Qualifications and Experience

Degree in Business, Retail Management, eCommerce or related - (essential). +6 years' experience in a similar capacity or role, executing store operations processes in a retail environment - (essential). Experience executing supply chain and logistics processes within a retail operations environment - (essential). Experience executing and facilitating training of retail operational procedures - (essential). Proficiency in MS Office 365 with well-developed Excel skills - (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.