Job Description

Planning, directing, and coordinating

the operations of the regional stores or branches, ensuring they follow the company's policies, procedures, and standards.

Creating and maintaining budgets

, forecasts, and reports for the region, and communicating them to the senior management and stakeholders.

Evaluating and improving

the efficiency, productivity, quality, and customer satisfaction of the regional operations, and implementing changes or solutions when needed.

Supervising and supporting

the local managers and staff, providing them with guidance, feedback, training, and development opportunities.

Collaborating

with other departments, such as human resources, finance, marketing, and sales, to ensure alignment of the regional goals and strategies with the company's vision and mission.

Traveling

frequently to visit the regional locations, conduct audits, monitor performance, resolve issues, and build relationships with customers, suppliers, and partners.

Branches : Butterworth; Caxton; King Williams Town; Mdantsane and Vincent.

Key Performance Areas

(but not limited to)

:

1. Operating Metrics - Revenue

Strategize, plan, and monitor to ensure that the weekly, monthly and quarterly financial targets set for the branches are achieved.

2. People Management

Motivate, communicate, coach and delegate tasks to branch manager(s) to meet the needs of the business and to ensure fast and effective internal customer experience across all departments.

3. Customer Relations:

Communicate customer service and other company standards guidelines and monitor effective customer service and retention practices in the overall region across all branches for a great customer experience for all stakeholders.

4. Quality & Systems Management

Ensure appropriate risk management strategies are in place to mitigate business risks faced by the branches.

5. Performance Management

Performance manages and train staff to achieve business targets and goals.

Basic salary + Top Up Allowances - Please include in your application expected salary band for this role.

Job Type: Full-time

Pay: From R10000,00 per month

Application Question(s):

Do you have experience in commuting or working within the locations and rural areas?
Education:

Diploma (Preferred)
Experience:

operations management: 5 years (Required)
License/Certification:

Drivers Licence and Own Reliable Vehicle (Required)
Willingness to travel:

100% (Required)
Application Deadline: 2025/02/21
Expected Start Date: 2025/03/21