Job Description

Job Summary This is a luxury lodge offering an immersive bush experience, combining refined comfort with authentic wildlife encounters. Guests enjoy personalized service, scenic surroundings, and a serene retreat designed for relaxation and adventure.
Candidate Requirements:

• Previous experience as a Receptionist or Office Assistant in a 5-star hotel, lodge, or spa environment is preferred.
• Must have verifiable references and a strong track record.
• Strong administrative and organizational skills.
• Ability to use initiative and work independently.
• Excellent customer service skills and professional communication.
• Fluent in spoken and written English and Afrikaans.
• Well-groomed, professionally dressed, and maintains high personal hygiene standards.
• Honest, courteous, punctual, and disciplined.
• Self-motivated, confident, and able to maintain composure under pressure.
• Computer literate with knowledge of Microsoft Office applications.

Candidate Responsibilities:

• Arrive 30 minutes prior to the start of your shift.
• Manage the front desk, including switchboard and receiving of visitors.
• Follow a strict no-cell-phone policy; personal phones must be signed in at the front desk.
• Maintain comprehensive knowledge of the spa, treatments, facilities, and retail offerings.
• Operate the spa scheduling system efficiently.
• Maintain high standards of hygiene throughout the spa.
• Assist in all areas as requested by management.
• Successfully complete all practical and theory assessments provided by management.
• Address clients formally and ensure therapists introduce themselves.
• Ensure every client completes a consultation card prior to treatments, check for contraindications, obtain client signatures, and file appropriately after each visit.
• Recommend and upsell treatments to clients.
• Handle general office duties, including faxing, receiving parcels, message taking, and visitor management.
• Assist management with various administrative and operational tasks.
• Maintain the tidiness and professional appearance of the spa.
• Manage office supplies, including stationery and refreshments.
• Adhere to all Standard Operating Procedures (SOPs) of the property.
• Be flexible with working hours as required.
• Stay 30 minutes after your shift to ensure the spa is prepared for the next day.
• Perform any additional duties necessary to support the smooth operation of the spa and business.

This is a live-in position.
Wild Dreams Hospitality
Recruiter

Skills Required