Receptionist | Switch Board Operator
West Rand, Gauteng - Johannesburg, Gauteng, South Africa
Job Description
Main Job Function:
To manage the front desk by greeting visitors, answering and directing calls, handling inquiries, and providing administrative support to ensure smooth day-to-day operations.
1.Front line customer service
- Timely and professional answering of the switchboard.
- Immediate acknowledgement of walk-in customers.
- Handling queries, if possible, alternatively directing queries to relevant department/ individual.
- Emailing messages to relevant staff member immediately.
- Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes.
- Escalate other problems to Management as soon as they are identified.
- Suggest improvements to current processes to improve customer service.
- Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA's are busy.
- Schedule and manage Branch drivers on drivers group chat and ensure completion of all tasks prior to leaving at the end of the day.
- Ensure you are dressed according to the uniform policy.
- Confirm bookings 1 day in advance.
- Fellow up once authorisations is received to book in vehicles.
- Minimum 2 years in a receptionist capacity
- Insurance or Motor Industry would be beneficial
- Matric
- Switchboard
- All Microsoft suites - intermediate
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1454900
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWest Rand, Gauteng - Johannesburg, Gauteng, South Africa
-
EducationNot mentioned