Receptionist | Switch Board Operator
Johannesburg, GP, ZA, South Africa
Job Description
Main Job Function:
To manage the front desk by greeting visitors, answering and directing calls, handling inquiries, and providing administrative support to ensure smooth day-to-day operations.
1.Front line customer service
Timely and professional answering of the switchboard. Immediate acknowledgement of walk-in customers. Handling queries, if possible, alternatively directing queries to relevant department/ individual. Emailing messages to relevant staff member immediately. Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes. Escalate other problems to Management as soon as they are identified. Suggest improvements to current processes to improve customer service. Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA's are busy. Schedule and manage Branch drivers on drivers group chat and ensure completion of all tasks prior to leaving at the end of the day. Ensure you are dressed according to the uniform policy.
2.Bookings
Confirm bookings 1 day in advance. Fellow up once authorisations is received to book in vehicles.
Minimum 2 years in a receptionist capacity Insurance or Motor Industry would be beneficial Matric Switchboard * All Microsoft suites - intermediate
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Job Detail
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Job IdJD1457321
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned