Job Description

Projects Co-Ordinator/Project Manager (HVAC Cooling Solutions) - Port Elizabeth - Market-Related Salary

The Projects Co-Ordinator will oversee the project department and ensure the efficient and effective operation of the air-conditioning projects teams.

Requirements:

• Grade 12 or equivalent
• Mechanical Engineering qualification
• Proven experience in a similar managerial role.
• Technical knowledge of air-conditioning systems, components, and repair techniques will be advantageous.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Strong problem-solving and decision-making abilities.
• Customer-centric mindset with a strong focus on customer satisfaction
• Valid driver's license and clean driving record.
• Microsoft Office
• AutoCAD

Responsibilities:

• Managing a team of technicians
• Coordinating Projects,
• Resolving contractual matters
• Engage with consultants and contracts managers
• Managing Project timelines
• Ensure project time lines are up held.
• Fleet / Tools Management
• Human Resources

Project Operations

• Oversee the day-to-day operations of the Installation department, ensuring smooth workflow and timely completion of Installation requests.
• Coordinate with customers to schedule appointments and communicate project updates.
• Ensure orders are accurately documented, including detailed descriptions of work performed and parts used.
• Review installation requirements, and ensure technicians comply and adhere to company quality guidelines.
• Maintaining records and reports. This includes keeping records of equipment installed, warranty
• requirements, parts inventory, and customer complaints.
• Maintain a handover of the project to the service department, with the service intervals and warranty schedules being maintained accordingly.
• Ensure instructions to suppliers / contractors include a full scope of requirements to prevent add ons and unplanned expenditure after quotation approval.
• Attend various meetings and action/communicate instructions.
• Produce written reports and make presentations.
• Ensure good housekeeping standards are maintained.

Customer Service

• Serve as the main point of contact for escalated customer inquiries or complaints, resolving issues promptly and ensuring customer satisfaction.
• Develop and maintain strong customer relationships, ensuring repeat business and positive referrals.
• Continuously monitor customer feedback and implement strategies to improve service quality and exceed customer expectations.

Purchasing and Finance Management

• Ensure that all daily, weekly and monthly deadlines are adhered to.
• Always be aware of all policies and work within those boundaries.
• Overseeing the inventory of parts and supplies. This includes ordering parts and supplies, tracking inventory levels, and ensuring that the company has the necessary parts and supplies on hand to meet customer demand.
• Responsible for full-service budget function - including preparation, forecasting, presentation,
• management, tracking and reporting.

Quality Control, Health and Safety

• Implement and enforce quality control standards, ensuring that all project activities meet or exceed industry standards and customer expectations.
• Monitor compliance with safety protocols, ensuring a safe working environment for technicians and customers.
• Conduct regular inspections to assess service quality, identify areas for improvement, and implement corrective actions.
• Ensure that all systems, mechanical and electrical are safe to operate and compliant with regulations.
• Developing company policies and standard operating procedures for all project work.
• Check all tools and testing equipment regularly to ensure safe and good working order - report any issues.
• Maintain Tool lists of Company and Employee items to ensure accurate record keeping.
• Be able and willing to accept SHE regulatory appointments.

Please mail

West Coast Personnel