Job Description

Job Title: Product Support & Sales Representative

Company: Komatsu South Africa

Business Unit: South Africa

Division: Operations

Department: GG PrdSpp

Location: Groote Prod Supp

Reference Number: 6843

INTRODUCTION

Komatsu South Africa has an amazing opportunity in the Operations Division at our Grootegeluk Depot, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful candidate will have a minimum of 4 - 6 years working experience and 2 years supervisory experience (an advantage), a Trade certificate (Millwright/Electrician) plus experience of Komatsu products/heavy earth moving equipment in a mining environment.

QUALIFICATIONS:

• Grade 12 with Maths/N3 Technical Certificate
• Trade Certificate (Electrician/Millwright)
• MUST have a valid recognised Medium Voltage Certificate aligned with MQA Skills program

EXPERIENCE:

• 4 - 6 years working experience.
• 2 years supervisory experience (an advantage).
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment. Machine Operator License (an advantage).

SPECIFIC KNOWLEDGE REQUIREMENTS:

• SAP - Advanced.
• MS Excel - Intermediate - Advanced.
• Microsoft Word and PowerPoint.

SUMMARY DESCRIPTION OF ROLE:

• Remains up-to-date with safety procedures.
• Plans for safety events and campaigns.
• Takes SHE into account in the planning of work output.
• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources.
• Collates all informative materials, Komtrax registration forms, warranties and manuals.
• Opens and maintains machine history file for each machine at a customer site. Conducts delivery inspection of machine.
• Plans and prepares for anticipated service calls in conjunction with stakeholder (including RAMP Contracts).
• Plans for the modification of equipment.
• Oversees warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Plans for time to complete reporting.
• Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting. Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements.
• Monitors the Komatsu machine hours in conjunction with the component hours.

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Recruitment and selection processes are managed according to Komatsu's B-BBEE policies

Internal applicants receive preference

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Komatsu