Product Support Representative
Boksburg, Gauteng, South Africa
Job Description
Purpose of the Role
The purpose of this role is to grow revenue in the aftermarket department.
Key Performance Areas
- Achieve monthly target for customer work
- Ensure Work In Progress (WIP) is below 45 days
- Customer visits - target customers (min 20 calls per week)
- Achieve gross profit on customer work at 40%
- Manage Big Truck Technicians
- Ensure services are up to date on Big Trucks
- Generate service quotes when necessary
- Ensure that Technicians are productive
- Conduct machine audits and assessments
- Ensure contract profitability
- Manage loss making contracts
- Ensure customer retention and obtain new customers
- Conduct vehicle inspections for Technicians at least once a month
- Manage Non Productive Labour (NPL)
- Maintain a safe working environment (according to safety policy and procedures)
- Achieve individual Balanced Scorecard and KPIs
- Effective self-management and performance ownership
- Adherence to any reasonable instruction
Minimum Qualification
- Grade 12
- Are you qualified in a relevant trade? (e.g., Diesel Mechanic)
- 3 xe2x80x93 5 years in a similar field
- Selling experience in capital/material handling equipment industry
- Experience in leading and managing staff
- Self-starter with high level of initiative taking.
- Results/action-oriented
- Flexible and adaptable
- Effective analysis of data
- Attention to detail.
- Customer service orientation
- Effective verbal and written communication skills
- Effective interpersonal relationships
- Computer literate
- Team player
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Job Detail
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Job IdJD1268475
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBoksburg, Gauteng, South Africa
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EducationNot mentioned