Product Support & Sales Representative

South Africa, South Africa

Job Description


Job Title: Product Support & Sales Representative

Company: Komatsu South Africa

Business Unit: South Africa

Division: Operations

Department: Sishen PrdSp

Location: Sishen Prod Supp

Reference Number: 6751

INTRODUCTION:

Komatsu South Africa has an amazing opportunity in the Operations Division at our Sishen branch, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful candidate will have a minimum of 4 - 6 years of working experience as a artisan and 2 years of supervisory experience. The preferred candidate should have a Trade certificate and experience with Komatsu products/heavy earth-moving equipment in a mining environment.

Qualifications:

N3 or Grade 12 with Maths

Trade Certificate

Experience

4-6 years in the earthmoving industry

2 years of supervisory experience

Machine Operator License (an advantage)

Komatsu Products (an advantage)

Specific Knowledge requirements

SAP Quoting - Advanced

MS Excel - Intermediate

Microsoft Word and PowerPoint - Intermediate

CSS Portal KMG - Advanced

EPQ Care - Advanced

Komtrax - advanced

Summary description of the role:

  • Remains up-to-date with safety procedures
  • Plans for safety events and campaigns
  • Takes SHE into account in the planning of work output
  • Plans for inspection of equipment (new and used in stock), about dates, workshops, the nomination of service, stock, and other resources
  • Collates all informative materials, Komtrax registration forms, warranties, and manuals
  • Opens and maintains machine history file for each machine at a customer site
  • Conducts delivery inspection of the machine
  • Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP Contracts)
  • Plans for the modification of equipment
  • Oversees warranty repairs that may be required at the site
  • Provides technical advice & liaison with centralized Komatsu functions in the Service and Repairs machines
  • Plans for time to complete reporting
  • Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting
  • Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements
[Not translated in selected language]

Recruitment and selection processes are managed according to Komatsu's B-BBEE policies

Internal applicants receive preference

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

Komatsu

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Job Detail

  • Job Id
    JD1292135
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned